Shipping policy

Shipping and delivery

Dispatch from China

Orders are shipped from China. We process orders within 24 hours and dispatch within 3 business days after payment is confirmed. Processing and dispatch time are separate from the transit estimate below. If an issue affects dispatch, we will contact you.

Delivery destinations and shipping charges

Delivery availability depends on the items in your order and your delivery address. Available shipping options and charges are shown at checkout before payment. A country appearing in the store's country selector does not mean that every product can be shipped there. If checkout does not offer a shipping option, contact us before ordering so we can check the route and quote.

Estimated delivery to the United States

For orders using our US dedicated parcel service, delivery usually takes 5–12 days after dispatch. This is a transit estimate, not a guaranteed arrival date, and does not include the order-processing period. High shipment volumes, consolidated packing and transport, and public holidays may extend delivery time. Customs checks and local carrier delays can also affect arrival.

Final-mile delivery may use GOFO where the address is covered, or USPS through our alternative US parcel service where needed. Coverage depends on the destination address; the carrier is not selected automatically by the customer at checkout.

For other destinations, please contact us before ordering to confirm the applicable transit estimate. The US estimate does not apply worldwide.

Customs and exceptional charges

Our confirmed US dedicated parcel service includes customs clearance and import duties. This inclusion applies to that service, not to every destination or shipping method. For other destinations or specially quoted shipments, please confirm the duty and tax arrangements with us before ordering.

Oversize handling, address changes and refused-delivery costs are not included in the ordinary US parcel-service quote. If one of these situations arises, we will explain the actual applicable charges and available options. Any charge is subject to the agreed order terms and applicable law.

Tracking and delivery support

Use the tracking details in your shipment notification or order-status page to follow your parcel. A tracking number can be created before the carrier receives the parcel, and tracking updates may take time to appear.

Please check your delivery address carefully before payment. Contact us immediately if a correction is needed; changes after dispatch cannot be guaranteed. If a parcel is delayed, missing, damaged or marked delivered but not received, contact us with your order number and tracking details. For visible damage, photos of the parcel and item will help us investigate with the carrier.

Cancellations and returns

For cancellation requests, return costs and warranty support, please read our Returns and refund policy. Nothing in this shipping policy limits your statutory consumer rights.

Need help? Email ykcoffee2026@163.com or contact WhatsApp: +86 199 8056 6750.