Widerrufsrecht

Returns, refunds and warranty

For help with an order, email ykcoffee2026@163.com or contact us on WhatsApp: +86 199 8056 6750. Include your order number and the item concerned.

Cancelling before dispatch

If you ordered the wrong item or changed your mind, contact us as soon as possible, preferably before dispatch. We will check whether the order can still be cancelled and refunded before carrier handover. Once an international tracking number has been created, cancellation or interception cannot be guaranteed. We will check the actual shipment status and any costs already incurred; a tracking number alone does not establish that the parcel has been handed to the carrier. Your applicable statutory cancellation rights remain unaffected.

Change-of-mind returns

Our standard return-request period is 7 calendar days after you receive your order, whether the packaging has been opened or remains unopened. This applies to non-quality reasons, such as choosing the wrong item or no longer wanting it. Opening the packaging does not by itself remove this return option.

For these returns, you are responsible for actual outbound delivery costs already incurred and return delivery costs to China, only where permitted by applicable law. We will explain any proposed deduction before processing the refund. The statutory exceptions below take priority over this standard policy.

How to return an item

Contact us within the applicable period to request a return and obtain the correct return address and shipping instructions in China. Please do not send a parcel to an address printed on its original shipping label without checking with us. Pack the item securely and include its accessories and your order details. Keep proof of return dispatch. Exercising a statutory right of withdrawal does not depend on our approval.

Faults and warranty support

If an item is faulty, damaged or not as described, contact us with your order details, a description of the issue, and photos and video where possible to help us assess it. We will review the issue and arrange the appropriate remedy, including free repair or replacement for covered quality issues, or a refund where required by law. Commercial warranty coverage and duration depend on the applicable brand and product terms.

The 7-day change-of-mind limit does not apply to quality claims. Brand warranties do not replace or limit your statutory rights. Contact us before arranging shipment for a quality claim so we can explain the service and return arrangements.

EU and UK consumer rights

Where EU or UK distance-selling withdrawal rights apply, you may notify us of your decision to cancel within 14 days after receiving the goods, without giving a reason, and return them within 14 days after that notification. This statutory period overrides our standard 7-day period.

We will refund the item price and the cost of our least expensive standard outbound delivery option. You bear the direct return postage only where this was properly disclosed before purchase and the law permits. We will issue the refund within 14 days of your cancellation notice, but may withhold it until we receive the goods or evidence that you have sent them back, whichever occurs first. Statutory exceptions and other applicable consumer protections remain in force.

Refunds

Refunds are made to the original payment method after the return is received and assessed, subject to any earlier statutory deadline or evidence-of-dispatch rule. We will confirm the outcome and any lawful delivery-cost deduction. Your payment provider may take additional time to display the refund. Nothing in this policy limits rights that cannot legally be excluded.